Terms and conditions
Last updated: 10 July 2026
These terms apply to all tours and services booked directly with Egholm Tours through our website, by email, by telephone or through another booking system operated by us.
By booking a tour, the customer confirms that they have read and accepted these terms, as well as the applicable Refund and Cancellation Terms and the Safety Rules on Board.
Where a tour is booked through another provider, the terms of that provider may also apply.
1. About Egholm Tours
Egholm Tours offers sightseeing trips aboard the Faroese wooden boat Egholm.
Company information:
Egholm Tours
Website: www.egholmtours.fo
Email: ee@keg.fo
Telephone: +298 218100
Address: Undir Kongavarða 102
Company registration number: 6244
2. Bookings
A booking becomes binding when the customer has received a booking confirmation from Egholm Tours.
The customer is responsible for ensuring that all information provided in connection with the booking is correct. This includes, among other things, the customer’s name, telephone number, email address, number of passengers and any other relevant information.
The customer must notify Egholm Tours as soon as possible if any information in the booking confirmation is incorrect.
The person making the booking is responsible for informing all passengers included in the booking of these terms and any other applicable rules.
3. Prices and Payment
The price of the tour will be stated before the booking is finally confirmed.
All prices are stated in Danish kroner and include any applicable taxes and charges, unless otherwise clearly stated.
Payment must be made using one of the payment methods accepted by Egholm Tours. Egholm Tours may require full payment before the booking is finally confirmed.
Any fees charged by banks, card providers or third-party booking platforms are not included in the price charged by Egholm Tours unless otherwise stated.
4. Cancellations and Refunds
Cancellations, changes and refunds are handled in accordance with the applicable Refund and Cancellation Terms of Egholm Tours.
All bookings are binding, and no refund will normally be provided if the customer cancels the booking.
5. Departure and Arrival
Passengers must arrive at the stated meeting point no later than 15 minutes before departure.
The customer is responsible for locating the correct meeting point and arriving on time.
The boat cannot be expected to wait for passengers who arrive late. If the customer does not arrive on time, this will be regarded as a cancellation by the customer, and no refund will be provided.
Egholm Tours is not responsible for delays involving flights, ferries, buses, taxis or other forms of transport.
6. Passengers and Health Conditions
The customer is responsible for assessing whether they and the other passengers included in the booking are fit to participate in the tour.
Before departure, passengers must inform the crew of any circumstances that may be relevant to safety, including:
- reduced mobility
- serious illness
- a need for special assistance
- any other health condition that may affect participation
Egholm Tours may refuse a passenger permission to participate if the captain considers that their participation may be unsafe for the passenger, other passengers, the crew or the boat.
7. Children
Children must remain under the supervision of an adult throughout the entire tour.
The accompanying adult is responsible for the child and must ensure that the child follows all instructions given by the captain and crew.
8. Safety on Board
All passengers must follow the instructions of the captain and crew.
Passengers must, among other things:
- wear a life jacket when required
- sit or stand only in the areas indicated by the crew
- keep their hands, feet and loose belongings inside the boat
- refrain from doing anything that may place people or the boat at risk
Further rules are set out in the document Safety on Board.
11. Alcohol and Intoxicating Substances
Passengers must not arrive visibly under the influence of alcohol, illegal drugs or other substances that may impair their ability to behave safely on board.
The captain may refuse a person permission to board or require them to leave the boat if they are considered to be intoxicated, unsafe, threatening or disruptive.
No refund will be provided in such cases.
Alcohol may only be brought on board or consumed with the prior agreement of Egholm Tours and the permission of the captain.
12. Conduct on Board
Passengers must show consideration for other passengers, the crew, the boat, the natural environment and wildlife.
The captain may refuse a passenger permission to participate or may terminate their participation if the passenger fails to follow instructions or behaves in a manner that may affect safety or the experience of others.
No refund will be provided where a passenger is refused participation because of their own conduct.
13. Clothing and Personal Equipment
Passengers are responsible for wearing clothing suitable for Faroese weather conditions and travel by boat.
Passengers are advised to bring:
- warm and windproof clothing
- waterproof clothing where appropriate
- suitable footwear
- additional clothing as required
14. Personal Belongings
Passengers are responsible for their own belongings, including telephones, cameras, bags, glasses, clothing and similar items.
Egholm Tours is not responsible for belongings that are lost, forgotten or damaged during the tour.
15. Photographs and Recordings
Passengers may take photographs and make recordings for private use, provided that this does not interfere with safety, the crew or other passengers.
The use of drones, professional recording equipment or recordings for commercial purposes requires prior written permission from Egholm Tours.
Egholm Tours may take photographs or recordings in connection with tours and marketing activities. Where identifiable individuals are used as the main subject, consent will be obtained where required. Further information is provided in the Privacy Notice.
16. Food, Drinks and Special Requirements
Where food or drinks are included in the tour, this will be stated in the tour description or booking confirmation.
The customer must inform Egholm Tours in advance of any allergies, intolerances or other special requirements. Egholm Tours will make reasonable efforts to accommodate such requirements but cannot guarantee that food will be entirely free from specific allergens.
Passengers may only bring their own food and drinks in accordance with the rules established by Egholm Tours.
17. Damage to the Boat or Equipment
The customer may be held liable for damage caused intentionally or through irresponsible conduct by the customer or by a passenger included in the booking.
This may include damage to:
- the boat
- safety equipment
- furnishings
- technical equipment
- other property belonging to Egholm Tours
Normal wear and tear will not be regarded as damage.
18. Liability of Egholm Tours
Egholm Tours is responsible for providing the tour in a safe and responsible manner.
However, Egholm Tours is not responsible for loss or damage arising from circumstances that the company could not reasonably control, including:
- sudden changes in weather conditions
- instructions issued by public authorities
- harbour or navigation restrictions
- technical failures that could not have been prevented
- industrial action
- natural disasters
- other unforeseen and unavoidable circumstances
Nothing in these terms limits or excludes any liability that cannot be limited or excluded under applicable law.
19. Force Majeure
Egholm Tours will not be held liable where a tour cannot be provided or is delayed because of exceptional circumstances outside the company’s reasonable control.
Such circumstances may include severe weather, natural disasters, epidemics or pandemics, war, civil unrest, strikes, instructions from public authorities, harbour closures, serious technical problems or failures in critical infrastructure.
In such cases, the customer’s entitlement to transfer the booking or receive a refund will be handled in accordance with the Refund and Cancellation Terms and applicable law.
20. Data Protection
Egholm Tours processes personal data in connection with bookings, payments, customer communications and the operation of tours.
Further information about how personal data is collected, used and retained is provided in the Egholm Tours Privacy Notice.
21. Complaints
Customers who are dissatisfied with a tour or service are requested to notify Egholm Tours as soon as possible so that the matter can be addressed.
Complaints must be submitted in writing to:
ee@keg.fo
The complaint should include:
- the customer’s name
- the booking number
- the date of the tour
- a description of the matter
- any relevant supporting documentation
Egholm Tours will endeavour to respond to complaints within a reasonable period.
22. Governing Law and Disputes
These terms are governed by Faroese law.
Any dispute should initially be resolved through direct communication between the customer and Egholm Tours.
Where a dispute cannot be resolved by agreement, it may be submitted to the relevant complaints authority or the Faroese courts in accordance with applicable rules.
23. Changes to These Terms
Egholm Tours may update these terms where considered necessary.
The terms that were in effect when the booking was made will apply to that booking, unless a change is required because of legislation, regulatory requirements or safety considerations.
The latest version will always be available at egholmtours.fo.